1. General
1.1 This document (together with all documents mentioned herein) sets out the terms and conditions governing the use of our website (www.iterpay.net). Throughout the site, the terms "we", "us" and "our" refer to IterPay, as well as the term "customer" refers to you, the user. You can contact IterPay by email at iterpay@rosolutionsonline.com.
1.2 The opening, use, and closure of the account (hereinafter "Payment Account") and matters related to the use of the services we provide (hereinafter "Services") are subject to these Terms and Conditions, which will constitute the contract between IterPay and the customer (hereinafter, the "Agreement"). The language of the contract will be Spanish.
1.3 Please read these Terms and Conditions carefully, as they contain important information about your rights and obligations related to your Payment Account. In addition, you are obliged to use your Payment Account in accordance with these Terms and Conditions. The customer has no right to transfer their Payment Account or to transfer any of our services to a third party.
1.4 The purpose of the Payment Account is to send money to your family, friend, or acquaintance (hereinafter "Beneficiary").
2. Opening an Account: Requirements, Registration, and Approval
2.1 The customer must be at least 18 (eighteen) years old to open a Payment Account and provide official proof of identity. IterPay has the right to request proof of identity (legible image) and age of the customer at any time. Each customer can only open one Payment Account. The account must be in the customer's name. It is prohibited to open another Payment Account for the customer or for another person. If this regulation is violated, we expressly reserve the right to immediately close/block the corresponding Payment Account and terminate this Agreement. By accepting these Terms and Conditions, the customer confirms that they will use the account in their own name and on their own account, that they are the beneficial owner, and that they are not acting on behalf of a third party.
2.2 To open a Payment Account, the customer must register online on the IterPay website (one-time procedure). As a financial institution, when establishing a business relationship, IterPay is obliged to identify the customer and verify the customer's identity and assess and, where appropriate, obtain information about the purpose and intended nature of the business relationship. For this purpose, IterPay has the right to request proof of the customer's identity, place of residence, source of funds, and to request other documents related to the purpose and intended nature of the business relationship and to confirm the accuracy of the registration data. During registration, the customer will be asked to provide an email address and a password to be used as login data.
2.3 IterPay has the right to set quantitative economic limits for individual transactions executed through the Payment Account and/or other limits based on risk assessment to protect the Payment Account from fraudulent activities. For this reason, once the Customer reaches a certain amount of money in shipments, some documents will be requested to allow IterPay to effectively prevent malicious and illegal activities, assess the source of funds and the purpose of the business relationship, while complying with current regulations. IterPay reserves the right to define when it requests the necessary documentation from the Customer to prevent these activities. If the Customer refuses to provide the necessary documentation, the contract will be terminated, with prior notification to the Customer.IterPay has the right to increase or reduce, temporarily or permanently, the required documentation at its own discretion, based on the relevant anti-money laundering and counter-terrorism financing legislation (hereinafter, "AML-CFT") and the recommendations of international agencies and governments.
2.4 Customers from certain countries are not accepted due to current laws and regulations. The allowed list is provided on the registration form when creating an account. IterPay reserves the right to update this list at any time.
3. Making a Transaction
3.1 You can make a transaction directly from the website. You can pay using a debit/credit card or with alternative payment methods, such as cryptocurrencies. Please note that the Customer must be the owner of the payment method used to make the transaction, that is, for debit/credit card payments, they must be the cardholder, while for alternative payment methods, they must be the account holder. IterPay reserves the right to expand or modify the payment methods to make a transaction. The currency in which the charge will be made will always be EUR. If the debit/credit card was issued in a different currency, the Customer's bank will be responsible for the conversion to EUR. IterPay does not perform currency exchange.
3.2 To make a transaction, the Customer must have at least one Beneficiary added to their account. It is the Customer's responsibility to ensure the accuracy of the data provided for the Beneficiary, paying special attention to the card number, first and last name, as well as the ID number.
3.3 When the customer initiates a transaction, they do not make the payment until the data is verified. That is, the transaction is created with the status "Waiting for payment," and the customer, once they review that all the information is correct, can proceed with the payment or request a cancellation of the transaction. Transactions that are not paid within 12 hours of creation will be automatically canceled.
3.4 The payment to be made by the Customer will always be the amount shown in the transaction details, except for payment with cryptocurrencies, which will include an additional fee to cover cryptocurrency network costs. This extra amount will be shown to the customer before making the payment, and they can always choose to decline it if they do not agree with the amount shown or use a different payment method.
3.5 During the creation of a transaction, the Customer can choose between the Standard or Express delivery method. The difference lies in the speed of delivery of the money to the Beneficiary and the applied fee. In the case of the Standard method, the delivery time is up to 72 hours or 3 working days, while the Express method guarantees delivery in less than 12 hours, with an average time of 3 hours.
3.6 The Express delivery method is not available at all times. IterPay reserves the right to update these schedules at any time without prior notice. The fee for using the Express delivery method is variable, depending on the availability of our banking partners. IterPay reserves the right to update this fee at any time, without prior notice.
4. Tracking the transaction
4.1 Once the customer makes the payment for the transaction, it will be updated to the status "In process" if the payment method was a debit/credit card. If the customer made the payment with cryptocurrencies, the transaction will be updated to the status "Payment confirmation." Once the cryptocurrency network confirms that the transaction was completed, it will be updated to "In process."
4.2 The Customer will always be notified by email about each status change in their transaction until it is "Completed" or "Canceled."
4.3 The Customer can also check the status of a transaction from their list of transactions on our website.
4.4 If there is any problem with the transaction, the Customer must contact IterPay through the established channels.
4.5 The statuses that a transaction can go through are subject to change. IterPay reserves the right to update them at any time, without prior notice. In this regard, the current statuses are as follows:
Waiting for payment: The transaction was created successfully, but payment is still awaited from the user. At this point, the Customer must use the "Pay" button in the list of transactions.
Payment confirmation: The transaction was created successfully, but payment confirmation is still awaited from the payment processor or cryptocurrency network.
In process: Payment was received, and the transaction is being processed. This includes security checks, such as verifying, in the case of debit/credit card payment, that the card used matches the one the Customer provided in their documents.
Sent: The transaction was sent to the beneficiary's bank.
Completed: The receiving bank confirmed the arrival of the money, so the beneficiary should now be able to see the money when checking their balance. Sometimes the money has already arrived at the bank, but the bank does not automatically make it visible in the beneficiary's account, and it may take approximately 2 to 3 hours. It has also happened that the money arrived on a holiday or non-working day, and the beneficiary sees it the next business day.
Canceled: The transaction was canceled for certain reasons. The most common reason is when the user paid with a card that is not in their name or does not match the copy of the card that was uploaded to our systems. It may also be that the Customer initiated the transaction and did not make the payment within the established 12 hours.
5. Refund
5.1 The Customer can, at any time, request a refund of a particular transaction as long as its status is "In process," that is, the money has not been sent or has not arrived at the Beneficiary.
5.2 The Customer can request a refund by sending an email to iterpay@rosolutionsonline.com indicating the following details:
Customer number
Transaction reference number
Date the order was placed
Order paid (amount and currency)
Reason for refund
5.3 All eligible refunds will be credited within 7 to 10 business days. Please note that due to billing cycles, the fund may not appear on the same credit card statement as the original charge. If the refund is made by bank transfer, IterPay will transfer the funds to the customer by bank transfer, less the fees applied by the beneficiary bank (Customer's bank).
5.4 A Customer can obtain a refund only if:
The Customer is the verified holder of the transaction.
The money has not been sent or has not arrived at the Beneficiary.
The reason for the refund is justified and valid (making a payment and disagreeing with the conversion rate applied by your bank is not a valid justification).
The Customer did not mistakenly enter the Beneficiary's card number, and therefore the money was received by a third party.
A customer service representative may ask the customer to provide a reason for the refund request.
5.5 Where applicable, IterPay will refund only the nominal value amount of the transaction, to avoid doubt, the fees paid by the customer for sending the money will not be refunded.
6. Rejection of a transaction
6.1 IterPay will reject a payment transaction if:
Carrying out the transaction would violate the provisions of relevant law, or a court order or official order.
There is a well-founded suspicion that carrying out the transaction would constitute a crime or is prohibited to prevent money laundering.
Access data and/or security parameters have not been provided or have been provided incompletely.
The payment account is blocked.
Our system cannot, due to force majeure, execute the transaction.
The owner of the payment method does not match the owner of the payment account.
Regarding a transaction for the use of our Services, when there is a high risk of chargeback, or when external payment/banking service providers consider there is a high risk of chargeback.
6.2 If a transaction is rejected, the customer will be informed immediately.
7. Blocking the Payment Account
7.1 IterPay has the right and may cancel/block the customer's Payment Account or restrict its functionality for reasonable reasons related to the security of the Payment Account or any of its security features or if we reasonably suspect unauthorized or fraudulent use by the customer. If the usage guidelines of a Payment Account have been violated or any of its security features have been compromised. We will notify the customer if we block the Payment Account and the reasons for such action in advance or, where we cannot do so, immediately after the suspension or restriction has been imposed, unless notifying the customer is illegal or compromises our reasonable security interests. We will unblock the Payment Account as soon as possible after the reasons for the suspension and/or restriction have ceased to exist.
8. Responsibility of IterPay
8.1 If the customer is affected by something that is IterPay's fault, IterPay will only be liable for the loss you suffer as a direct result up to a maximum of the amount sent to the Beneficiary involved in the transaction(s).
8.2 In the case of a payment that was incorrectly executed due to an error by IterPay, IterPay will, as soon as possible and at its sole discretion, (i) refund you by bank transfer to a bank account where the customer is the account holder (or if possible, to the same payment method used for payment in our system) the amount of the payment. This will not apply, and you will be responsible for all losses on the Payment Account and transactions if:
You have acted fraudulently or have compromised the security of your Payment Account and/or your transaction with willful misconduct or gross negligence.
8.3 Subject to the above, IterPay will not be liable for any interruption or degradation of the service or for interruptions or degradations of the intermediary services on which IterPay relies for the performance of its obligations hereunder, provided that such interruption or degradation is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the affected intermediary.
8.4 IterPay will not be liable for any indirect or consequential loss.
8.5 IterPay will not be responsible for assessing or paying taxes, duties, or other charges arising from the customer's bank during the payment of a transaction.
8.6 IterPay does not guarantee the permanent availability of the system. Especially due to force majeure or the need for maintenance tasks.
9. Data Protection
9.1 The customer explicitly consents that IterPay, an entity with a registered office and operating in Poland, accesses, processes, and retains any information the customer provides to IterPay, in order to provide our services; provided that it does not involve banking data such as card number and secret pin. The banking data will only be processed by the Payment Gateway and will never be read or stored by IterPay. The customer can withdraw this consent by closing the Payment Account. If the customer withdraws consent in this way, IterPay will stop using the customer's data, but if the customer has made any transaction with economic value, IterPay will retain the customer's data for other purposes when IterPay has other legal grounds to do so, such as anti-money laundering and counter-terrorism financing purposes.
9.2 When the Payment Account is used, the customer's personal data will be collected to the extent necessary to provide the services. We use cookies for the purpose of protecting the system and protecting it against misuse. You must accept these cookies to use the IterPay website. By using the services, the customer agrees to accept the Privacy Notice that can be found at https://iterpay.net/en/privacy-policy.
10. Duration and Termination of the Contract
10.1 The contract between IterPay and the customer regarding the use of the Payment Account will apply for an indefinite period of time.
10.2 The customer has the right to terminate the contractual relationship at any time, without prior notice. On the other hand, IterPay has the right to terminate the contractual relationship at any time by giving notice by email to the email address provided by the customer, before executing the termination of the contract.
10.3 If there is a serious cause, IterPay may at any time terminate the contractual relationship with the customer with immediate effect, by email to the provided email address. Reasons giving rise to a right to terminate the contract without prior notice will include, but are not limited to, a situation where:
The customer has made incorrect statements about their identity or that of their Beneficiaries or has concealed any other material circumstances.
The customer has violated the material provisions of these Terms and Conditions.
There is a suspicion that the customer has committed illegal acts or has violated anti-money laundering and counter-terrorism financing provisions.
The customer uses their Payment Account illegitimately.
There are cybersecurity concerns, or
IterPay is required to terminate the contract without prior notice for legal or statutory reasons.
10.4 When the contract termination becomes effective, the customer's Payment Account will be blocked. IterPay will refund the customer the amount of paid transactions that have not yet been delivered to the Beneficiaries, less processing fees for the withdrawal as indicated in provision 5.
11. Amendments to the Terms and Conditions
11.1 IterPay has the right to modify these Terms and Conditions without prior notice. It is the customer's responsibility to periodically check our terms and take the necessary actions in case of disagreement. The customer will have the right to terminate the contract with IterPay without prior notice immediately after detecting changes that do not please their presence in the system.
11.2 Any simple improvement of functionality, introduction of new services, or change of payment methods or merchants will not be considered an amendment to the contract.
12. Complaints
12.1 If you are in any way dissatisfied with IterPay or the way our service is managed, please let us know by email at iterpay@rosolutionsonline.com. so we can investigate the circumstances. Any complaint you make will be treated promptly and fairly. You can also submit your complaints through the contact form that can be found at https://iterpay.net/en/contact-us.
13. Applicable Law
13.1 This contract will be subject to European laws. If any clause or parts of clauses are ineffective, the effectiveness of the rest of the clause(s) and the contract will not be affected.
