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Opening an account with us is really easy. Below we will list in detail the steps you must follow in order to create an account ready for sending money.
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Click on the Register button. You can find this button in the upper right corner.
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Complete the registration form. Keep in mind that this information must be the same as that appears on your identity document. You should know that you will not be able to edit this information later without contacting us, so make sure the information is correct before submitting the form.
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Click on the Create account button and wait for the message that warns you that the account was created successfully, otherwise follow the instructions.
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Open your email inbox and find the email we sent you. Follow the instructions in the email, but basically you must click on the button that appears in the content of the email.
Up to this point your account has been created and verified, so you can log into our system.
What is a beneficiary?
The beneficiaries are your relatives or the people to whom you are going to send money through our system.
How to add a beneficiary?
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First you must have an account created and verified. For more information you can check the previous section.
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Log in to the system. You can find the Login button in the upper right corner.
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In the upper menu bar, access My Account and then click on Beneficiaries.
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Once in the Beneficiaries view, click on the Add beneficiary button.
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Fill the form with the details of your beneficiary.
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Click on the create button for submitting the form and wait for the successful creation message or follow the instructions on the screen in case of error.
It is important to emphasize that the data of your beneficiaries must be correct and exactly as they appear on the identity card, otherwise there may be certain problems when delivering the money.
You must pay special attention to the card number in which the money will be deposited. We are not responsible for wrong information regarding the bank details of your beneficiaries.
Why I need to provide too much personal information?
Due to the nature of our operations, we are subject to certain legal requirements and measures to prevent fraud and comply with current regulations. That is why during account creation, we ask for certain personal information. It may be the case that at some point certain documents are requested according to the evaluation carried out by our Risk Team. By providing your true information, you guarantee that your service will be uninterrupted and you will avoid emails from our Risk Team. In addition to the information during the creation of your account, our Risk Team may ask you to provide documents that allow us to verify your identity and increase your money sending limits, as well as comply with current regulations. At that time we will let you know in details about what documents you need to provide.
Depending on the amount of money you send during the current month, you may be asked for extra documentation to increase your sending limits if you still want to continue sending during the month, otherwise you can wait until the first day of next month when your limits will be reset.
We cover most of the banks available across various countries. However, this may change depending on existing regulations in each country. The specific list of supported banks will be shown when the destination country and the amount are selected at the time of initiating a transfer.
We assume that the accounts of the beneficiary will be in the local currency. IterPay is not responsible if the user enters a card number that is not in the local currency.
How does it work?
For each friend who registers in our system using your public link, you can get up to 30% discount on the transaction fee.
What are the requirements to get the voucher?
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The invited friend must access the registration page through your public link. Not from the Register button on our page.
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The invited friend must create an account successfully.
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The invited friend must verify their email address.
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The invited friend must have at least one transaction.
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Once your invited friend completed the first transaction, the discount code will be activated automatically.
Will I be notified when my referred friend signs up?
Yes. Once your referred friend confirms the email address, we will send you an email notifying you that your code was created. And when your friend meets all the necessary requirements, you will receive another email to inform you that your code is active.
Where can I find all my vouchers?
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First you must have an account created and verified.
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Log in to the system. You can find the Login button in the upper right corner.
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In the upper menu bar, access My Account and then click on Discount vouchers .
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Once in the Discount vouchers view, you will see all your vouchers, with their status.
What are the statuses that voucher can have?
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Pending: The referred friend has not started or finished the verification process yet.
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Ready to use: The voucher is ready to be used. Please note that the voucher has an expiration date.
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Used: You have already used the voucher.
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Expired: The voucher has not been used in the established time and therefore has expired. Once the voucher expires, it cannot be undone.
Are the vouchers valid forever?
No. The discount voucher is valid for exactly one month from the moment it is activated.
Can someone else use my discount vouchers?
No. A voucher that has been given to you can only be used by you.
Where can I find my public link?
What are the statuses that a transaction can have?
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Waiting for payment: The transaction was created successfully, but is still awaiting payment from the user.
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Waiting payment confirmation: The transaction was created successfully, but is still awaiting payment confirmation from gateway or blockchain.
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In process: The payment has already been received by the user and the transaction has started to process. This also includes security checks, such as that the card that was used for the payment matches the one uploaded by the user.
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Sent: The transaction was sent to the beneficiary’s bank.
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Completed: The receiving bank confirmed the arrival of the money, and therefore the beneficiary should already be able to see the money if the balance is consulted Sometimes the money has already reached the bank, however, the bank does not automatically make it visible in the beneficiary's account, and it may take approximately between 2 to and 3 hours. It has also happened that the money arrived at a holiday or non-working day and the beneficiary sees it on the next working day.
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Canceled: The transaction was canceled due to certain reasons. The most common reason is when the user paid with a card that is not in their name or does not match the copy of the card that was uploaded to our systems. In this case, the transaction is canceled and a 100% refund of the amount is made. The user will always be informed of the reason why their transaction was canceled.
How can I know when my transaction changes status?
Every time your transaction changes status, you are informed by email, so that you are constantly updated on the status of your transactions and can track the money.
How can I create new transaction?
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First you must have an account created and verified. For more information you can check the previous section.
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Log in to the system. You can find the Login button in the upper right corner.
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Check if you have a discount voucher by accessing to My Account and then click on Discount vouchers. In case you have active vouchers, copy the code and keep it handy.
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In the upper menu bar, access My Account and then click on Transactions.
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Once in the Transactions view, click on the Add Transactions button.
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Follow the instructions that appear to guide you in creating your transaction.
What is the Express Service?
The Express Service is a delivery method with which IterPay guarantees the delivery of the money in less than 12 hours. The average delivery time is 3 hours.
Is the Express Service always available?
No. Express service is only available on weekdays and between 14:00 and 21:00 UTC.
How can I use the Express Service?
When you create a new transaction, you will be asked if you want to use the Standard Service or Express Service. You can only select the Express Service on working days and during the hours established for it.
How much does the Express Service cost?
The cost of the Express Service is not fixed as it depends on the availability of our banking partners. Usually the price ranges from 10 to 15 EUR.
IterPay guarantees that your money will reach its destination without problems. If not, you will get your money back.
How can I request a refund?
To request a refund simply contact us. You can do so by accessing the section Contact us. It is important that you specify the reference number of the transaction for which you wish to obtain a refund and specify CANCEL/REFUND in the subject.
The Refund request will not apply if the transaction is in status Sent or Completed.
What are the statuses of my transaction?
The statuses that a transaction can have are: Waiting for payment, In process, Sent, Completed and Canceled.
To learn more, click here.
What is the maximum amount to send?
The maximum amount is dynamic. You can always verify the allowed amount during the creation of your transaction.
To learn more, click here.
Can I cancel an order?
Yes. You can cancel your transaction as long as it is not in Sent or Completed status. Contact us and we will guide you.
To learn more, click here.
How do I contact Customer Support?
You can contact us through the contact form. In the top menu click on Contact Us. Fill in the required information and we will answer your request as soon as possible.
How can I edit my profile information?
Not all the information in your profile can be modified. If you cannot update a specific field, write to us and we will do it for you. Just remember that your information must match your identity document.
In the top menu click on My Account and later on Profile.
Which banks are supported?
We cover most of the banks available across various countries. However, this may change depending on existing regulations in each country The specific list of supported banks will be shown when the destination country and the amount are selected at the time of initiating a transfer.
To learn more, click here.
Why I got message regarding my account is blocked?
Sometimes for security reasons, we temporarily block the account when we notice several unsuccessful attempts to access or make a payment. We ask for your understanding as this measure is aimed at guaranteeing the security of our systems and the protection of your money. If you are in this situation, we recommend you wait a few minutes before trying again or contacting us, we will unlock your account instantly.
Why I got message regarding my account is inactive?
Your account may appear inactive for reasons related to your documentation. In most cases, it is because the documentation you provided has expired and in that case your account will be inactive until you provide new documentation.
When an account is inactive, you simply won't be able to send money, but the other functionalities will be available.
What is Express Service?
The Express Service is a delivery method with which IterPay the delivery of the money in less than 12 hours. The average delivery time is 3 hours.
To learn more, click here.
How can I get a discount for inviting a friend?
You must share your public link with your friends. Once they register in our system using your link, you will get a discount voucher that you can use once it is active. You can read more about this in the following link.
To learn more, click here.
Why I need to provide too much personal information or documentation?
Due to the nature of our operations, we are subject to certain legal requirements and measures to prevent fraud and comply with current regulations. That is why during account creation, we ask for certain personal information and we may request some documents at some point to verify your identity.
To learn more, click here.
Why can I only pay in euros?
IterPay only charges your card in EUR. This is due to our internal regulations. If you have a card in USD, we will charge in EUR and your bank will apply the conversion rate. We do not handle the conversion rate between the EUR and your currency. We recommend that you check the conversion rates in your bank, between your currency and the EUR, before creating a transaction.